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Shopping risk perceptions: Effects on tourists’ emotions, satisfaction and expressed loyalty intentions☆

热1 kaiwu 添加于 2009-11-11 07:45 | 2000 次阅读 | 0 个评论

作者
YUKSEL A, YUKSEL F
摘要
The potential for shopping to develop into a tourism resource depends largely on the quality, attractiveness and safety of the environment involved. Perceived and/or actual risks associated with shopping whilst on vacation are likely to place serious constraints on tourist's shopping behaviour. Being mugged, conned, or subjected to an inconsiderate treatment while shopping can resort tourists to limit their activities at the destination and change their future plans for fear of another incident (i.e., wary about going out after dark). While perceived risk is likely to influence tourist's current and future decisions, it has not been adequately integrated into hospitality and tourism domains. The objective of this research is therefore to examine whether risk perceptions in shopping affect tourists' emotions, their satisfaction judgement and expressed loyalty intentions. The results of structural equation modelling support strong inverse associations between risk perceptions, emotions, satisfaction judgement and behavioural intentions. Managerial implications of the study are discussed.
详细资料
- 文献种类: Journal Article
- 期刊名称: Tourism Management
- 期刊缩写: Tourism Management
- 期卷页: 2007年第28卷第3期 703-713页
- ISBN: 0261-5177
学科领域人文社科 » 旅游学
所属群组
旅游体验研究
标签

SEM tourist intention
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